The Service Manager is responsible for delivering service and sales to their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs the customer gives. The part is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (“KPIs”’s) are met.

KDC is a leader in the construction and service maintenance industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally.

Apply if you:

• Bring a cooperative spirit to your team and neighboring departments.
• Have an understanding that through your contributions, you aid in the overall Company’s success.
• Pursue continuous efforts to see beyond current business modes and methods.
• Embody understands that an organization's tenure is achievable as a committed team member.
• Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE.

Synergy – bring a cooperative spirit to your team and neighboring departments.

Marketing – understanding that through your contributions, you aid in the overall success of our Company.

Innovation – continuous efforts to see beyond current business modes and methods.

Longevity – understanding that tenure with the organization is achievable as a committed team member.

Excellence – bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Essential Job Functions

1. Management and oversight of all incoming repair requests and preventive maintenance jobs assigned to customers.
2. Manages Service Technicians, subcontractors, and vendors.
3. Complies with customers’ priority matrix requirements and service level requirements.
4. Responsible for managing a designated budget to meet financial expectations.
5. Ensures timely proposal submittals to customers.
6. Prepares estimates including time and materials to complete large scopes of work requiring return trips.
7. Works along with Technicians to evaluate their performance.
8. Ensures proper safety rules, regulations, and incident reporting are followed.
9. Other duties as assigned.

Education, Experience, and Skills

1. High school diploma or equivalent.
2. Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.
3. Ability to interpret architectural plans and specifications.
4. Positive customer focus, always considering the impact on our customer and their customers.
5. Ability to interact with a diverse customer roster.
6. Carefully considers cost/benefits.
7. Strong written and verbal communication skills.
8. Demonstrates attention to detail, creative problem-solving, and analytical skills.
9. Able to deal with frequent change, delays, or unexpected events and communicate accordingly.
10. Supports the organization’s goals and values.
11. Look for ways to improve and promote quality.
12. Follow all Company and customer policies and procedures.
13. Must have a flexible schedule and work some nights and weekends, as needed.
14. Possess the vehicle and tools required to perform job functions.
15. Proficient with computers and familiar with Microsoft Software Suite.
16. Must possess or obtain an appropriate state driver’s license before employment and a clean driving record and reliable transportation.

KDC offers a competitive salary/hourly range $73,000 to $93,000 per year - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:

• Medical insurance
• Dental HMO and PPO insurance
• Vision insurance
• Life/AD&D insurance
• Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
• 401(k) retirement plan
• Vacation and Sick Time
• Holidays

Are you ready to invest in your future at KDC?